From 35a8aa1e4eb0f958a8deaa7bdef714085b98ab55 Mon Sep 17 00:00:00 2001 From: =?utf8?q?Ale=C5=A1=20K=C5=99enek?= Date: Wed, 30 Jul 2008 12:59:25 +0000 Subject: [PATCH] - link to GGUS as a primary support contact - change item order --- org.glite.lb.doc/src/LBUG-Troubleshooting.tex | 25 +++++++++++++++++-------- 1 file changed, 17 insertions(+), 8 deletions(-) diff --git a/org.glite.lb.doc/src/LBUG-Troubleshooting.tex b/org.glite.lb.doc/src/LBUG-Troubleshooting.tex index 4153ae6..15fca01 100644 --- a/org.glite.lb.doc/src/LBUG-Troubleshooting.tex +++ b/org.glite.lb.doc/src/LBUG-Troubleshooting.tex @@ -1,29 +1,38 @@ \section{Troubleshooting} -Please, report all bugs to EU EGEE Bug Tracking System located at +Please, report usage problems via the GGUS support system at +\begin{center} +\url{https://gus.fzk.de/index.html} +\end{center} +Apparent software bugs are tracked in Savannah at \begin{center} \url{https://savannah.cern.ch/bugs/?func=additem&group=jra1mdw} \end{center} -When submitting a \LB spcecific bug, the following information might be useful: +When submitting a \LB spcecific problem/bug, the following information might be useful: \begin{itemize} +\item version of software used (all \verb'glite-lb-*' packages installed at your site) \item description of the problem, the \verb'jobId', addresses of all relevant - machines (LB server, ...), environment variables set, etc. + machines (\LB server, ...), environment variables set, etc. \item output from the following commands: \begin{verbatim} glite-wms-job-status glite-wms-job-logging-info -v 3 \end{verbatim} -\item sometimes it can be useful also output from the commands +\item information on your proxy: +\begin{verbatim} + voms-proxy-info -debug -all +\end{verbatim} +or, if VOMS client is not installed, +\begin{verbatim} + grid-proxy-info -debug +\end{verbatim} +\item sometimes additional information can be found in the output from the commands \begin{verbatim} glite-lb-job_status glite-lb-job_log \end{verbatim} that should be available in the \verb'$GLITE_LOCATION/examples' directory, -or command -\begin{verbatim} - grid-proxy-info -debug -\end{verbatim} \item appropriate excerpts from the logs on the server side are also highly appreciated, please tell your administrator to look at the Troubleshooting section in LB Administrator's Guide \cite{lbag} to follow the steps there and provide you the necessary information. -- 1.8.2.3